Customer Service Representative
Location: Dubai, UAE
Salary Range: AED 3,000 – 5,000/month
Qualification: High school diploma or higher; fluency in English; customer service experience preferred
Customer Service Representatives serve as the first point of contact for customers, providing assistance with inquiries, product details, complaints, and service issues. They communicate via phone, email, or chat to resolve problems quickly and ensure customer satisfaction. Their role requires excellent communication and interpersonal skills, patience, and a helpful attitude. Maintaining detailed records of customer interactions and offering timely solutions are critical. Familiarity with CRM systems is advantageous. The goal is to enhance the overall customer experience and ensure repeat business through effective service.
Call Center Agent (Inbound/Outbound)
Location: Dubai, UAE
Salary Range: AED 2,800 – 4,500/month
Qualification: High school diploma or equivalent; good typing speed; fluency in English and Arabic preferred
Call Center Agents handle large volumes of incoming and outgoing calls from customers, providing support, offering promotions, or conducting surveys. Inbound agents primarily help resolve issues or provide product/service information, while outbound agents may engage in telemarketing, lead generation, or follow-ups. Success in this role requires excellent verbal communication, active listening skills, and the ability to multitask. Agents must remain calm under pressure, adhere to call scripts, and achieve performance targets. Familiarity with call center systems and reporting tools is essential for tracking productivity.
Technical Support Specialist
Location: Dubai, UAE
Salary Range: AED 4,000 – 6,500/month
Qualification: Bachelor’s degree in IT or related field; strong troubleshooting skills
Technical Support Specialists provide remote or in-person technical assistance for software, hardware, or network-related issues. They diagnose problems, guide users through solutions, escalate complex issues to higher support levels, and follow up to ensure resolution. This role demands analytical thinking, attention to detail, and strong problem-solving capabilities. Candidates should be proficient in support tools, remote access software, and system logs. Excellent communication skills are essential to explain technical solutions to non-technical users clearly and patiently.
Customer Care Team Leader
Location: Dubai, UAE
Salary Range: AED 5,000 – 7,500/month
Qualification: Bachelor’s degree in business or communications; leadership experience required
Customer Care Team Leaders supervise a team of customer service representatives, ensuring quality service delivery and achievement of KPIs. They provide coaching, monitor call performance, handle escalated issues, and develop strategies to improve customer satisfaction. The role requires excellent leadership, communication, and decision-making skills. Team Leaders also work closely with operations and training departments to align team performance with business objectives. They must stay updated on products and company policies to support their team effectively.
Front Desk Receptionist
Location: Dubai, UAE
Salary Range: AED 2,800 – 4,000/month
Qualification: Diploma or equivalent; well-groomed and fluent in English
Front Desk Receptionists are responsible for welcoming visitors, handling incoming calls, scheduling appointments, and managing front office operations. They act as the face of the company, ensuring a positive first impression for clients and guests. Receptionists must have excellent communication and organizational skills, a friendly demeanor, and the ability to multitask in a busy environment. Familiarity with office software and telephone systems is essential. Professional appearance and time management are key to success in this role.
Chat Support Executive
Location: Dubai, UAE
Salary Range: AED 3,000 – 4,500/month
Qualification: High school diploma; good written communication and typing speed
Chat Support Executives handle real-time online conversations with customers via live chat platforms. They resolve queries, guide users through website navigation, process orders, and address complaints without phone communication. This role requires fast and accurate typing, a friendly writing tone, and excellent grammar. Executives must multitask by handling multiple chats at once, referencing scripts and FAQs, and logging customer data. A strong customer-centric approach, patience, and attention to detail are crucial for building trust and ensuring a seamless user experience.
Help Desk Coordinator
Location: Dubai, UAE
Salary Range: AED 4,000 – 5,500/month
Qualification: Diploma in IT or Business Administration; experience with ticketing systems
Help Desk Coordinators oversee the resolution of technical or service-related issues by managing incoming support tickets and directing them to the appropriate departments. They track issue status, maintain resolution logs, and ensure service level agreements (SLAs) are met. This role demands strong coordination, organizational abilities, and customer service skills. Coordinators also play a role in trend analysis, helping businesses improve service delivery based on recurring problems. Familiarity with help desk software and strong communication are essential.